Terms & Conditions

Terms & Conditions

For our deliveries, the following business terms and conditions of sale are valid, unless otherwise agreed in writing. We do not accept conflicting general business terms.

Company’s Agreement

Multipro International believes in the highest moral values and business ethics. Once a contract is made with a customer, we strongly aim at following it in its true spirit regarding quality of product, packing, timing, or any other specific needs of the importer.
 
 
Prices

Prices are stable for one year, after which they may be subject to a change depending upon general price increase of steel. Product prices are revised according to raw material and craftsmanship at year end.

Minimum Orders

We require a minimum order of US$500 to process a delivery.

 
 
Payment Terms

We require an advance payment of 50% of the face value of total order. Rest of the payment shall be made before of delivery, during which the customer is open to examine/check their delivered items. All goods remain property of Multipro until paid in full.

Other charges

Freight and shipping charges may be added depending on the nature of delivery, unless otherwise stated.

 
 
Filing Claim

A great deal of effort is made on packing your order with great care, please inspect the merchandise thoroughly for any loss or damage immediately on receipt and file claim with the forwarding agent. Concealed loss or damage must be reported within 3 days upon receipt.

Returns and Technical Support

No returns are accepted without prior notices. Please call customer service to obtain your invoice number. We reserve the right to examine returned goods before issuing credit. Special order products or goods sold on a non-return basis may not be returned. Returns must be made within 21 days of the invoice date. Our services team will carry out all repairs quickly and reliably.

 
 

Customer Service

Our friendly and well trained staff is happy to assist you in any way. Even if you are looking for something not in our range of products we will do our best to help you.